Customer service

If you need help or have questions about your services you should contact your service provider.

Your service provider can help you with:

• Technical support
• Questions about prices and invoices
• Moving your subscriptions to another address
• Additional services
• Other questions
  
  

  Service provider contact info

Bahnhof: 010-510 00 00 - www.bahnhof.se/privat/kundservice 

Boxer: 0771-21 10 00 - www.boxer.se/kundservice 

Bredband2: 0770-81 10 00 - www.bredband2.com/privat/kundservice 

Bredbandsson: 0418-486 200 - www.bredbandsson.se/kundservice 

Connect TV: 040-615 00 00 - www.connecttv.se/kundservice 

Doff Data: 0481-519 00 - www.doffdata.se/kontakt 

Folke: 010–142 90 90 - www.kundservice.folkebredband.se 

Halebop: www.halebop.se/support 

Junet: 010-220 12 20 - www.junet.se/kundservice 

Kalejdo: 0771 19 17 00 - kalejdo.tv/support-info 

Net at Once: 0771-404 400 - www.netatonce.se/support 

Obenet: 08-519 910 00 - www.obe.net/kundservice 

Sappa: 0774-44 47 44 - www.sappa.se/kundsupport 

Sydantenn: www.sydantenn.se/kundservice 

Tele2: 90 222 - www.tele2.se/kundservice 

Teleservice: 0416-58 50 50 - www.teleservice.net 

Telia: 90 200 - www.telia.se/support 

Th1ng: 010-252 0000 - th1ng.se/se/kontakt 

Voicetech: 0470-501314 - www.voicetech.nu 

Please note that all service providers are not active in all areas.
You can always check current offers for your address here >.

 

Log in to the customer portal to

• Change the speed of your internet service
• Change service provider
• Cancel your subscription

 

Frequently asked questions

How do I get started?

  Option 1: Connect to your socket at home
If you are at home, plug your computer into your network socket in the wall or your white media box with multiple sockets. Open your browser and go to viaeuropa.se.The system will automatically detect your address and you can choose your preferred services.

Option 2: From your mobile or other location
If you order from a mobile network or another location your must first search for your address here. After that you can choose from available services.

 

I have ordered a service but I can't surf
If you have ordered via the customer portal, restarting your computer is usually enough. If you are connected via a router, you may need to restart that as well. If it's still not working, contact your service provider.

 

Where do I get my login details to the customer portal?
You choose your login details when you fill in your subscription details for ordering a service. If you have forgotten your details, follow the steps for forgotten password on the login page.

 

Why isn't my internet running at full speed?
Verify that your router has capacity for the internet speed you have ordered. If you have a 1000 Mbit/s connection, your router needs to support that capacity. Not all routers supports higher speeds, especially older models. A faulty or old network cable can also affect network functions.

 

Do you need to buy a router or network cables?

Router

A WiFi router gives your devices wireless internet access at home. får dina mobila enheter trådlös internetaccess i hemmet. More expensive models usually supports higher speeds, longer range and more advanced network management features.

However, in order to get a good WiFi signal in all rooms, you may need more than one router. In this case you can install a so-called Mesh network, with several interconnected devices in different rooms. Together they cover a larger area.

 

Network cable

With a network cable you get a more stable network connection than via WiFi. A new cable lowers the risk for network issues. Buy a modern Cat6 cable from one of the providers below:

Kjell & Company  Dustin  Webhallen

 

 

  Video guides:  Connect your devices

Connect a switch

Connect an IPTV box

Connect a router

Open fiber network hierarchy

The open fiber network is divided into four levels and areas of responsibility:

	Customer in the open network Chooses between different service providers and services.
	Service provider Delivers internet and TV services and handles customer support.
	Communications operator - ViaEuropa Manages the customer portal and coordinates the technology and service providers in the network.
	Network owner Responsible for the physical cables in the buildings and the local fiber network. This usually the property owners or local energy companies in collaboration with ViaEuropa.

Handling of personal data

Read about our personal data policy.

 

  Contact us

If you are having trouble getting started and have not yet chosen a service provide or have questions about the service portal you can contact us through our  support form »